Privacy Policy for Hospital to Home Cleaning LTD
Effective Date: 10th April 2026
Website:https://www.hospitaltohomecleaning.co.uk/
1. Introduction
We are committed to protecting your personal data and respecting your privacy in accordance with the UK GDPR and the Data Protection Act 2018.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
2. Data Controller
Hospital to Home Cleaning is the data controller responsible for your personal data.
Contact: Natalie Buckle
Email: Hospitaltohomeltd@gmail.com
3. Personal Data We Collect
a) Information You Provide
Name
Email address
Phone number (if provided)
Details relating to your enquiry or booking
b) Automatically Collected Data
IP address
Browser type and version
Device type
Pages visited and time spent
c) Cookies & Tracking
We collect data via cookies and similar technologies (see Section 8).
4. Special Category Data (Important)
We do not intentionally collect health or medical data.
If you voluntarily provide information relating to health (e.g. cleaning requirements following hospital discharge), this will be:
Treated as special category data
Processed only where necessary to deliver services
Handled with enhanced confidentiality
5. How We Use Your Data
We use your data to:
Respond to enquiries
Provide and manage our services
Communicate regarding bookings
Improve website performance
Maintain security and prevent fraud
We do NOT use your data for marketing.
6. Lawful Bases for Processing
We rely on:
Contractual necessity – to provide requested services
Legitimate interests – to operate and improve our business
Legal obligation – compliance with law
Explicit consent – where special category data is involved
7. Google Services & Analytics (GA4)
We use services provided by Google, including:
Google Analytics 4 (GA4)
Google Maps (if embedded)
Other Google API services
These services may collect:
IP address (anonymised where possible)
Device and browser data
Website usage behaviour
Google may process data outside the UK. Where this occurs, appropriate safeguards (such as Standard Contractual Clauses) are used.
For more information, see the Google Privacy Policy.
8. Cookies Policy
What Are Cookies?
Cookies are small text files placed on your device when you visit our website.
Types of Cookies We Use
Strictly Necessary Cookies
Required for website functionalityAnalytics Cookies (GA4)
Help us understand how users interact with our site
9. Data Sharing
We do not sell or rent your data.
We may share data with:
Website hosting providers
IT and analytics providers
Legal or regulatory authorities (if required)
All third parties are required to respect your data and comply with data protection laws.
10. International Transfers
Some providers (e.g. Google) may process data outside the UK.
We ensure appropriate safeguards are in place, including:
Standard Contractual Clauses (SCCs)
Adequacy regulations where applicable
11. Data Retention
We retain personal data only as long as necessary:
Enquiries: up to 12 months
Customer records: up to 6 years (for legal/accounting purposes)
12. Data Security
We implement appropriate security measures, including:
SSL encryption
Secure hosting environments
Access controls
13. Your Rights
Under the UK GDPR, you have the right to:
Access your data
Correct inaccurate data
Request deletion
Restrict or object to processing
Data portability
Withdraw consent at any time
You may also complain to the Information Commissioner's Office:
https://www.ico.org.uk
14. Third-Party Links
We are not responsible for the privacy practices of other websites linked from our site.
15. Changes to This Policy
We may update this Privacy Policy at any time. Changes will be posted on this page.
16. Contact Us
Hospital to Home Cleaning
Email: [Hospitaltohomeltd@gmail.com]